Delivery Information

Best Furniture Store operates distribution centers strategically located throughout the United States to ship products to destinations across the 48 contiguous states. Some items are shipped directly from the manufacturer, which may result in additional processing time.

Once your order is shipped, we will send you an email with a tracking link. Please note that it may take 24-48 hours for tracking information to become available. If you do not receive tracking information, please contact our customer service team for assistance.

Your order will be carefully packaged to ensure it arrives undamaged and complete. Some items may require light assembly. It is important to be aware that your order may arrive in multiple shipments. Once your order is in transit, the responsibility for safe and timely delivery lies with the transit company, such as FedEx or a freight carrier. Therefore, Best Furniture Store cannot guarantee specific delivery dates or times.

IMPORTANT - Please read the following instructions carefully:

 

Delivery by FedEx/UPS

If a signature is required, please inspect the package for any damages or shortages before signing. Failure to note damages or shortages may result in the forfeiture of replacement products or a refund.

If FedEx/UPS leaves your shipment without obtaining a signature, we advise you to immediately open your package(s) and verify that there are no damages or shortages.

In the event that your order is damaged during transit:

  1. Keep the damaged products(s) with carton(s) and packing material.
  2. Contact FedEx/UPS immediately to report the damage and obtain a claim or case number.
  3. Retain any claim or case numbers provided by FedEx/UPS.
  4. Inform Customer Service at support@shopbestfurniture.com and provide the FedEx/UPS claim or case numbers to our representative.

    Our Customer Service representative may request photos to assist with the resolution of your case. If we can solve the problem with replacement parts, we'll send the parts you need via FedEx, USPS or UPS at no charge to you.

     

    Time requirements to file a claim through Fed Ex/UPS 

    Customer must let us know if they find damage to their items delivered via Fed Ex or UPS within 3 days from the date of delivery. We will be unable to file a claim with the manufacturer or offer replacements of any kind if the customer does not let us know of damaged products within 3 days of delivery. No exceptions.

     

    Delivery by Freight Carrier

    Arrange to be present when the Freight Carrier delivers your order. If you cannot be there, recruit another adult (18 or older) who will handle your freight delivery for you. Freight shipments will NOT be left at your door without a customer signature.

    You will be responsible for getting your order off the truck on LTL shipments only (within 15 minutes) and inside your delivery location without any assistance from the delivery driver. If it is a large shipment (heavy and/or many items), plan to have enough people at the delivery location who can easily lift and carry your items. Have tools handy to open boxes or remove packaging materials and your camera/phone ready to take pictures.

    If you don’t have a loading dock, a forklift or sufficient staff/assistance available, you may need to purchase a lift gate add on. Please contact us for pricing if a lift gate is required. 

     

    Time requirements to file a claim through LTL Carrier shipments

    Customer must let us know if they find damage to their items delivered via LTL carrier within 5 days from the date of delivery. We will be unable to file a claim with the manufacturer or offer replacements of any kind if the customer does not let us know of damaged products within 5 days from the original date of delivery. No exceptions.

    WHEN YOUR ORDER ARRIVES

    The Freight Carrier’s driver will indicate which items are yours and present a Delivery Receipt or Bill of Lading for you to sign.

    CHECK FOR DAMAGES and SHORTAGES before you sign for the delivery!

    If you sign the Delivery Receipt, Bill of Lading or Electronic Signature Panel without making any notations, you are certifying there are no damages to the products (visible or concealed) and no missing products. You also forfeit your right to replacement products or a refund for product damages or shortages you may find after signing.

    So, please DO NOT SIGN anything until you inspect your order.

    Inspection for Damages & Shortages
    You have the right and responsibility to inspect your order (within 15 minutes) before accepting it, paying particular attention to the following:

    1. Missing Products
    Make sure that the box/case quantities listed on the delivery receipt match the actual number of products you receive. For example, if you ordered 10 products and they are packaged with 2 products per box, verify that there are 5 boxes in the shipment.

    2. Visible Damage
    Visible Damage is damage to the outside packaging and/or product that you can see before the packaging is opened. Examine the product packaging for tears, dents or holes.

    3. Concealed Damage
    Concealed Damage is damage to the contents of a package you can’t see until the package is opened. Carefully open all boxes/cartons to inspect for concealed damage.

    Check for concealed damage right away – not longer than 48 hours after delivery.

    1. Keep the damaged product(s) with carton(s) and packing material.
    2. Call the freight company to report the concealed damage.
    3. Request and schedule an inspection with the freight company.
    4. Get a copy of the inspection report and keep it for your records.

    Upon Completion of the Inspection

    If there are no shortages or damages, then simply accept the shipment by signing the Delivery Receipt, Bill of Lading or Electronic Signature Panel.

    If you find that products are missing and/or have damage, make the appropriate notations on the Delivery Receipt or Bill of Lading next to the applicable product description or next to your initials on the Electronic Signature Panel of a handheld device:

    1. If there are any missing products, write "Shortage".
    2. If you find visible damage, write "Damage".
    3. If you find concealed damage, write "Concealed Damage".

    Contact us at support@shopbestfurniture.com immediately after the driver leaves if there is a shortage or damage of any kind. Please have a copy of the delivery receipt with your notations for reference.

    Special Cases:
    If the driver won't allow you to inspect your order, and you want to accept the delivery, write "DENIED INSPECTION BY DRIVER" on the Delivery Receipt, Bill of Lading or Electronic Signature Panel and sign it. This is for your protection and to assist with documenting the freight carrier's accountability should a problem be discovered after delivery.

    • If there are shortages or damages and the driver won't allow you to notate these on the delivery receipt or the electronic signature panel, refuse the shipment.
      Contact our Customer Service Department at:  support@shopbestfurniture.com.
    • If you find that most of your order has been significantly damaged (for example, there is visible damage to most of the products), refuse the full shipment.
      Contact our Customer Service Department at:  support@shopbestfurniture.com.
    • If your order is delivered on multiple pallets and the products on one or more of the pallets are damaged, you can refuse those products and accept the rest of the delivery.
      Contact our Customer Service Department at:   support@shopbestfurniture.com.

    We reserve the right to bill freight charges on shipments that are refused because they arrived later than expected, are forwarded to another address, or have been returned for lack of signature or incorrect delivery address.